1
30-Day Return Window
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return:
- The product must be in its original condition.
- The product must be returned with all original accessories, packaging, manuals, and components.
- Proof of purchase or order confirmation must be provided.
2
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for products that:
- Show signs of excessive wear, misuse, or damage.
- Have been modified or altered.
- Are returned without original components.
3
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping fees are non-refundable unless the return is due to our error.
4
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery at hairraycaps@gmail.com with:
- Your order number
- Photos of the issue
- A brief description of the problem
We will work with you to provide a replacement, repair, or refund where appropriate.
5
Exchanges
If you receive a defective product, we may offer a replacement unit subject to inspection and availability.
6
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or sent incorrectly.