Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We work with trusted delivery partners including:
- The Courier Guy
- PUDO Lockers
- Other approved courier services where applicable
Delivery Timeframes
Estimated delivery times:
- Major Cities: 1–4 business days
- Regional Areas: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive tracking information via email.
Customers are responsible for ensuring that shipping information provided during checkout is accurate.
Failed Deliveries
If a delivery cannot be completed due to incorrect address information or failure to collect a parcel, additional shipping charges may apply for re-delivery.
Lost or Delayed Shipments
If your shipment appears lost or significantly delayed, please contact us at hairraycaps@gmail.com and we will assist in investigating the matter with the courier.
Risk of Loss
Ownership and risk of loss transfer to the customer once the package has been handed over to the courier service.